| Main > Contact us |
| Commercial Customer Enquiry | ||
 International Calling Services |
Business Line Services |
Internet Services |
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| General service | |
| Online Enquiry Platform | |
| https://apply.hkbn.net | Online Registration |
| https://reg.hkbn.net/OnlineCSForm/cs_form1_e.jsp | Online Customer Service Center |
| Email Support | |
| HKBNbroadband@hkbn.net | General Enquiry |
| Contact Address | |
| P.O. Box No. 73910, Kowloon Central Post Office | |
| Districts Management Teams | |
| Hong Kong Island | |
| Sai Wan Ho, North Point, Wan Chai, Sai Wan, Aberdeen, Discovery Bay |
Director (District Head): Mr. Ben Hui Customer Relations Manager: Ms. Trasan Shiu |
| Kowloon East | |
| Wong Tai Sin, Kowloon Bay, Kwun Tong, Yau Tong, Tseung Kwan O | Associate Director (District Head): Ms. Elinor Shiu Senior Manager – Operation: Ms. Yo Yo Ng |
| Kowloon West | |
| Kwai Chung, Tsing Yi, Sham Shui Po, Mongkok, Tai Kok Tsui, Lok Fu, Ma Wan | Associate Director (District Head): Mr. Mikron Ng Senior Customer Relations Manager: Ms. Mandy Kok |
| New Territories East & North | |
| Sha Tin, Ma On Shan, Sai Kung, Tai Po, Sheung Shui, Yuen Long | Associate Director (District Head): Ms. Kennis Tsang Associate Director: Mr. Andy Lau |
| New Territories West | |
| Tsuen Wan, Sham Tseng, Tsing Lung Tau, Tuen Mun, Hung Shui Kiu, Tin Shui Wai |
Associate Director (District Head): Ms. Annie Chan Customer Relations Manager: Mr. Boris Yip |
| Broadband Internet Service | |
| Service Hotline | |
| Customer Engagement Team | You may refer to MyAccount for the direct line number |
| Registration Hotline | 3498 3498 |
| Fax Hotline | 2199 8181 |
| Home Telephone | |
| Service Hotline | |
| 24 hrs Service Hotline | 128 100 |
| Registration Hotline | 3498 3498 |
| Fax Hotline | 2199 8181 |
| 2b Broadband Phone Service | |
| Service Hotline | |
| General Enquiry | 128 1331 Monday to Sunday (9:00 am - 11:00 pm) |
| Technical Support | 128 1332 Monday to Sunday (9:00 am - 11:00 pm) |
| Email Support | |
| hkbn2b@hkbn.net | General Enquiry / Technical Support |
| IDD 0030 Service | |
| Service Hotline | |
| Service Hotline | 128 110 Monday to Sunday (9:00am - 11:59pm) |
| Registration Hotline | 3617 0888 |
| Fax Hotline | 128 1818 |
| IDD 0030 "International Call Forwarding" Designated Telephone Number Setting Hotline |
3406 6969 |
| CTI IDD 1666 Service | |
| Service Hotline | |
| Service Hotline | 2926 1234 Monday to Sunday (9:00am - 11:59pm) |
| bbTV | |
| Service Hotline | |
| 24 hrs Service Hotline | 3567 7777 |
| Registration Hotline | 3498 3498 |
| Fax Hotline | 2199 8181 |
| Website Administrator | |
| We will soon unveil a new-look HKBN Website. If you have any comments or enquiries, please feel free to click here to contact our Website administrator. |
| International Calling Services | |
| Service Hotline | |
| Customer Service Hotline | 128 180 Monday to Friday (9:00am - 6:00pm) Saturday (9:00am - 1:00pm) |
| Fax Hotline | 2199 8877 |
| Enquiry Email | inc0030@hkbn.net |
| Business Line Services | |
| Service Hotline | |
| Customer Service Hotline | 128 180 Monday to Friday (9:00am - 6:00pm) Saturday (9:00am - 1:00pm) |
| Fax Hotline | 128 1688 |
| 24-Hour Emergency Maintenance & Technical Support | 3145 5666 |
| Enquiry Email | corp_voice@hkbn.net |
| Internet Services | |
| Service Hotline | |
| Customer Service Hotline | 128 180 Monday to Friday (9:00am - 6:00pm) Saturday (9:00am - 1:00pm) |
| Fax Hotline | 2199 8633 |
| 24-Hour Emergency Maintenance & Technical Support | 3145 5666 |
| Enquiry Email | corp_bn@hkbn.net |
