Access Plan - A single monthly fee of $168 and up – An Ultimate Online Experience

  • FibreHome1000 bb 1000+
  • 1000Mbps
  • OR 500Mbps
  • OR 100Mbps

Type of Service

  • Home Broadband
  • HKBN Wi-Fi

Redefining broadband the way it should be

  • Extensive fibre-optic broadband coverage    Fast and reliable service

    As the first to provide high-speed “Fibre-To-The-Home” broadband technology in Hong Kong, HKBN reaches over 2.1 million homes with our broadband coverage#.
    24-hour network monitoring and protection to ensure users enjoy stable and high-quality broadband services.

  • Easy-to-use online registration and renewal    Flexible date options for service commencement

    Powerful online service platform for easy sign-up and renewal in just a few simple steps.
    With up to 180-day deferred start policy, customers can grab any promotional deal and activate the contract afterwards.

  • Reasonable pricing    Transparent service charges

    Committed to delivering outstanding services at reasonable prices that are always clear and transparent.

  • Industry-wide recognition for service excellence

    Recognized by Telecoms Asia Awards 2014, Asia’s most prestigious telecom industry awards, as the Best Broadband Carrier.
    Honored by HKMA with 2013 HKMA Quality Award.


#The above information is based on HKBN’s “Fibre-To-The-Home/Building” service coverage (residential units) as of November 2014.

Specifications of 1000Mbps/500Mbps/100Mbps are based on internet connection from the wallplate at customer's premises to the first piece of HKBN's network equipment. Maximum upload/download speed to local site could be up to 1000Mbps/500Mbps/100Mbps. The actual bandwidth that the customer can enjoy may be affected by customer hardware / software, router specification, site traffic loading, type of content being accessed and other environmental factors; and hence is normally less than the above speed. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less.

 

Six service pledges

   

Hong Kong's first "Steady Speed Guarantee*"

Ensuring that your broadband experience is always at blazing-fast speeds, our unconditional speed guarantee gives you full confidence in our service. If for any reason service fails, you will be reimbursed at double the cost for each day the minimum speed has not been reached.

   

VIP customer support

As a VIP customer, you’ll enjoy direct access privileges to HKBN customer service representatives for one-stop assistance for all enquiries and technical support.

 
   

Free on-site checking & maintenance

With inspection and repairs by our Certified Professional Engineers free of charge during your contract period, go online with the peace of mind of knowing we have you covered.

 
   

Free Installation for service relocation

Save on additional expenses with a relocation fee waiver that remains valid throughout the life of your Access Plan contract.

 
   

Home hotspot

The ultimate in Wi-Fi expertise brings connectivity to every room in the home, giving you the best possible wireless internet experience.

 
   

Certified Professional Engineers (CPE)

Every HKBN technical personnel is professionally trained under our Certified Professional Engineers program to ensure you receive the absolute best levels of service and know-how.

 
Note: Terms for the above service pledges may vary according to the Access Plan selected. For more details, please contact your HKBN sales representative.



* 100M broadband service upload/download speed (from the wall plate at customer's home to HKIX) is guaranteed to be no less than 80Mbps, otherwise twice the amount of the relevant broadband service fee charged for the dates affected calculated on a pro-rata basis will be paid back in accordance with the relevant terms and conditions of the 100M Steady Speed Guarantee found at www.hkbn.net/tnc/en/SSG.html.

The above service pledges are only applicable to selected Access Plans.

1000Mbps 500Mbps 100Mbps
MP3
3521 songs
1760 songs
352 songs
Photo
5000 photos
2500 photos
500 photos
Movie
7.5 GB
3.75 GB
750 MB
Remarks:
1. The calculations of above cases are based on the testing from the local server and the theoretical value
2. The approximate size of a photo is 1.5MB
3. The approximate size of a song (MP3) is 2.13MB
  • What is "Fibre-To-The-Home"?

    HKBN is proud to present "Fibre-To-The-Home" (FTTH), connecting your home direct to HKBN Network Operating Centre, then onto the Internet with our high-speed IEE802.3z technology network. This optical fibre network allows you to reach incredible speeds at 100Mbps - 1000Mbps.

  • What is "Fibre-To-The-Building"?

    HKBN also brings you "Fibre-To-The-Building" (FTTB), in which the optical fibre runs from HKBN Network Operating Centre to your building, connecting users in the building via CAT-5e cable at speeds of 100Mbps or higher. With FTTB, we are able to cater to different user needs by providing residential broadband services (10/100/1000 BASE-T) at 100Mbps - 1000Mbps.

  • Not only enjoying ultra-fast fibre-optic broadband at home, HKBN Wi-Fi Wireless Broadband covers over 11,000
    Wi-Fi hotspots in Hong Kong
  • Once completed the auto-login setting through any HKBN Wi-Fi hotspot, auto-login feature will be enabled to connect HKBN Wi-Fi automatically without entering username and password
  • Support all kinds of online activities including media streaming, P2P, VoIP, Download and Upload.
  • Support all Wi-Fi devices including laptops, tablet PCs, mobile phones, netbooks, iPhone / iPod Touchs and portable game consoles, HKBN Wi-Fi does not require any software installation, and could start enjoying the service straight from launching internet browsers.

Extensive hotspots coverage in Hong Kong, includes:

  • Restaurants+: McDonald’s, McCafe, Pret A Manger, Misocool; and specific Yoshinoya, Maxim’s Chinese Cuisine and Red Ant and more
  • Shopping Malls+ : IFC, New Town Plaza, The One, Grand Century Place, Domain Mall (Yau Tong), Tai Po Mega Mall, Kwai Chung Plaza, Nan Fung Centre and Golden Computer Arcade and more
  • Others+ : Hysan Place Jasons•Food & Living (Causeway Bay), UA Cinemas, Golden Harvest Cinemas, Universities & Institutions; and specific Jusco stores, Circle K and DSC stores and more

+HKBN Wi-Fi Wireless Broadband can only be activated at designated HKBN Wi-Fi hotspots provided by HKBN, for details, please click here.

Extensive hotspots coverage in HK, includes:

  • Restaurants : McDonald’s , McCafe, Starbucks, Pret A Manger, Misocool
  • Shopping Malls : IFC, New Town Plaza, The One, Grand Century Place
  • Others: Hysan Place Jasons . Food & Living in Causeway Bay, UA Cinemas, Universities & Institutions and more

HKBN Wi-Fi Wireless Broadband can only at designated HKBN Wi-Fi hotspots provided by HKBN, for details, please click here.

Travel 39 international destinations with 1 SIM card

Tell me more

Travel Data SIM     One card for 39 destinations, at just 1 flat daily rate

Travel Data SIM gives you data access in 39 international destinations. Connect with family and friends or share your discoveries online, wherever you are, whenever you like at just one flat daily rate! Say goodbye to outrageous data-roaming or the pre-trip troubles of coordinating data access when you travel. Stop fussing about overseas SIM cards, and forgo the constraints of free hotspots! Make the most out of your travel with hassle-free connectivity!

  • 1 card, multiple international destinations, 1 daily charge

    Enjoy data access in 39 destinations and pay only once even for same-day travels to multiple regions. Offering full 24 hour coverage for one-day use, without cut-off or extra day charges at 00:00 the next day.

  • Flexible data, tailored to your needs

    Enjoy unparalleled flexibility with automated rollover of unused data, no SIM expiry, easy data top-up online, and the freedom not to use service on consecutive days.

  • Relax with easy mail delivery

    Your purchased SIM card is mailed direct so you can concentrate on what matters most, your trip ahead.


Please visit www.hkbn.net/travel/en for more details

  • Basic Information

    Destination Coverage
    (1 SIM Card for multiple international destinations)
    Asia Pacific: Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Indonesia, Australia, New Zealand
    North America: United States of America*, Canada
    Europe: United Kingdom, France, Germany, Italy, Spain, Switzerland, Austria, Netherlands, Belgium, Greece, Finland, Sweden, Norway, Denmark, Albania, Armenia, Azerbaijan, Belarus, Ireland, Moldova, Croatia, Estonia, Latvia, Lithuania, Ukraine
    Others: Russia, South Africa, Ghana

    *Coverage includes Hawaii and excludes Guam and Alaska.
    SIM Card Validity The Travel Data SIM Card (“SIM Card”) does not have an expiry date. It is valid with your HKBN account.
    Remarks - Please activate your SIM Card in Hong Kong before you travel.
    - Consecutive-day usage of the SIM Card is not required.
    - Tethering and personal hotspot are not supported.
    - The SIM Card can only provide mobile data service, voice and SMS functions are not available.
    - The SIM Card is available in Mini/Micro/Nano SIM card sizes.
    - Data uploading/downloading speeds depend on specifications of different smartphones and tablets and overseas network. In general, the SIM Card provides 3G uploading/downloading speeds.
    Activate SIM card or purchase extra day-pass - For more details, please visit traveldata.hkbn.net/en.

  • Tips

    1. How can I prevent data misuse?
    Please disable “Mobile Data” and “Data Roaming” on your smartphone or tablet when you do not intend to remain connected to the Internet.
    2. How can I avoid unnecessary roaming data charges?
    When you stop using or switch to another SIM card, please make sure “Data Roaming” is turned off on your smartphone or tablet.
    3. What should I do if my smartphone blocks the connection with other network operator(s)?
    On some smartphones, operation may be locked with only a specific network. Please refer to your smartphone provider for more details.
    4. How can I minimize data usage?
    Before using the SIM Card with any smartphone or tablet, disable automatic updates of email, app store, other applications (“Apps”), RSS and Podcasts to avoid unnecessary data usage.
    5. How can I check my data usage?
    Before using the SIM Card, re-set the data usage records on your smartphone(s) to 0KB for easier reference of data usage consumption.
    (There are discrepancies on ways to switch off mobile network for different smartphones and tablets. In general, you can follow the above steps to perform the reset. Please contact your smartphone or tablet provider(s) for details.)

  • APN Setting

    Please re-set your APN each time the SIM Card is inserted.

    1. Turn off your mobile device. Insert the SIM Card and turn it on again
    2. Go to Settings > Turn off “Wi-Fi” or “WLAN”
    3. Go to Wireless and network (or More networks) > Mobile networks, turn on “Mobile data” and “Data roaming”
    4. Access Point Names (APN) > New APN (some smartphones require you to press “+” at the bottom or click the menu button > “New”
    5. Input “openroamer.com” in the field of “Name”and “APN”
    6. Select “PAP or CHAP” in Authentication Type
    7. Save and choose new APN and reboot your smartphone or tablet
    8. Wait for 5-15 minutes after reboot. If there is no network and need to search for signal again, please power off and on after a 15-minute interval, then repeat the above procedures.
    1. Turn off your mobile device. Insert the SIM Card and turn it on again
    2. Go to Setting > Turn off “Wi-Fi”
    3. Go to Cellular > Turn on “Cellular Data” and “ Data Roaming”
    4. Wait as the iPhone or iPad searches the local network (Wait for 5-15 minutes. If there is no network and need to search for signal again, please power off and on after a 15-minute interval, then repeat the above procedures.)
    5. Open (and refresh) Safari and wait for the APN settings to appear. Follow the instructions to complete the APN settings. Click QR Code> press “Install”> press “Next”> press “Install”> complete APN settings
    6. Reboot your iPhone or iPad
    7. If the APN settings still appear, please ignore it

    Operating system is lower than iOS7 or no APN setting appear on Safari
    1. Go to Setting> Turn off “Wi-Fi”
    2. Go to Cellular> Turn on “Cellular Data” and “ Data Roaming”
    3. Cellular Data Network or APN setting
    Input “openroamer.com” in the field of APN and Username > Save new APN
    4. Reboot your iPhone or iPad
    5. If the APN settings still appear, please ignore it.
    6. If there are no APN settings on your iPhone or iPad, reboot it and open Safari. Input "http://openroamer.com" in the address bar and start loading
    7. Open (and refresh) Safari and wait for the APN settings to appear. Follow the instructions to complete the APN settings Click QR Code> press “Install”> press “Next”> press “Install”> complete APN settings

    iOS: Switch to another SIM Card
    Follow these steps to remove openroamer.com APN
    > Go to Setting
    > Go to General
    > Select Profiles
    > Click “openroamer.com”
    > Click “Remove”
    (SIM Card settings differ depending on the model of smartphone or tablet used. Some devices may take longer time to search for the local network during initial use.)

    If the operating system installed on your Android device is version 4.2.1 or above, please follow the steps below to reconfigure the SIM for use on few mobile devices:
    1. Select “Settings” > Select ”More” > Select“Security” > Select“Set up SIM Card lock”
    2. Click on “Lock SIM Card”, and then Input PIN : 12345678, click on OK
    3. Reboot your mobile phone
    4. Input PIN: 12345678, click on OK
    5. Repeat the above step 1, turn off “Lock SIM Card”, re-input PIN: 12345678, click on OK
    6. Reboot your mobile phone and setup is now complete (certain models of mobile phones may take approximately 10-15 minutes to search for the network)

    If you want to check the Android OS version, please go to “Settings” > Select “More” > Select “About Device”

    Note: the above is not applicable on locked smartphones (i.e. phones locked to a designated network and cannot be used on other networks. For more information, please ask your mobile phone service provider to find out whether your mobile phone is locked.)

  • Destination Coverage


    Asia Pacific: Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Indonesia, Australia, New Zealand
    North America: United States of America*, Canada
    Europe: United Kingdom, France, Germany, Italy, Spain, Switzerland, Austria, Netherlands, Belgium, Greece, Finland, Sweden, Norway, Denmark, Albania, Armenia, Azerbaijan, Belarus, Ireland, Moldova, Croatia, Estonia, Latvia, Lithuania, Ukraine
    Others: Russia, South Africa, Ghana

    *Coverage includes Hawaii and excludes Guam and Alaska.

Access Plan Terms & Conditions:
Access Plan will only be available to subscriber whose service installation address is at designated residential area with no provision of HKBN broadband service within 120 days prior to registration. Subscriber must commit to a fixed term contract with at least 24 months (unless otherwise specific) , pay an installation charge of $380 (standard installation fee is $680) and make a prepayment (the prepayment will be rebated to the subscriber by crediting an appropriate amount to the relevant customer account monthly starting from the 1st month of the contract period). Terms and conditions apply. Please refer to the relevant registration form or ask our staff for details.