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  • General Enquiry
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Online Customer Service Platform (My Account / My Account App)

Service Hotline

24 hours Customer Service Hotline / Interactive Voice Response System 128 100
*Applicable to Self-Help Customer Service
IDD 1666 (9:00am – 12:00am) 2926 1234

Fax

Customer Service 3999 7000
IDD 1666 3999 7234

Contact Address

P.O. Box No. 73910, Kowloon Central Post Office

HKBN Community - Online Discussion Platform

Online Registration/Renewal

Registration Hotline: 3498 3498

To provide customers with more convenient service, our new Tuen Mun Town Plaza shop will move to below location in early September 2015.
Address: Shop 38A, 1/F, Phase 2, Tuen Mun Town Plaza, Tuen Mun, NT (Exit of MTR Pui To Station)

Shop

DistrictAddressService HourService
North Point
G20, G/F, Greenwich Centre,
260 King's Road, North Point, Hong Kong
(Exit B,MTR Fortress Hill Station)

11:00am - 9:30pm
Daily
Sai Wan
Shop 6, G/F, Westview Height, No. 163 Belcher's Street, Hong Kong
(Exit C, MTR Kennedy Town Station)

11:00am - 9:30pm
Daily
To provide customers with more convenient service, our new Tuen Mun Town Plaza shop will move to below location in early September 2015.
Address: Shop 38A, 1/F, Phase 2, Tuen Mun Town Plaza, Tuen Mun, NT (Exit of MTR Pui To Station)

Shop

DistrictAddressService HourService
Tai Kok Tsui
Shop 120 on First Floor, Olympian City 2 , Olympian City, Kowloon
(Opposite to Standard Chartered Bank)
11:00am - 9:30pm
Daily
Wong Tai Sin
Shop G5, G/F, Wong Tai Sin Shopping Centre, Wong Tai Sin, Kowloon
(Exit D, MTR Wong Tai Sin Station)
11:00am - 9:30pm
Daily
Sham Shui Po
Shop C, G/F, Kam Wah Building,
153-155 Fuk Wa Street ,Sham Shui Po, Kowloon
(Exit D2, MTR Sham Shui Po Station)
11:00am - 9:30pm
Daily
Yau Tong
Shop G32, G/F, Domain, 38 Ko Chiu Road, Yau Tong, Kowloon
(Exit A, MTR Yau Tong Station)
11:00am - 9:30pm
Daily
To provide customers with more convenient service, our new Tuen Mun Town Plaza shop will move to below location in early September 2015.
Address: Shop 38A, 1/F, Phase 2, Tuen Mun Town Plaza, Tuen Mun, NT (Exit of MTR Pui To Station)

Shop

DistrictAddressService HourService
Kwai Chung
Shop C118A 2/F, Kwai Chung Plaza, Kwai Chung, NT
(Exit D, MTR Kwai Fong Station)
11:00am - 9:30pm
Daily
Tsuen Wan
Unit A142, 1/F, Nan Fung Centre, 264-298 Castle Peak Road, Tsuen Wan, NT
(Exit A, MTR Tsuen Wan Station)
11:00am - 9:30pm
Daily
Tin Shui Wai
Shop L055, G/F, Tin Yiu Plaza, Tin Yiu Estate, Tin Shui Wai, NT
(Exit C, MTR Tin Shui Wai Station)
11:00am - 9:30pm
Daily
Ma On Shan
Shop 5A, G/F, Chung On Shopping Centre, Chung On Estate, Shatin, NT
(Exit C, MTR Heng On Station)
11:00am - 9:30pm
Daily
Sheung Shui
Shop No. 2047, Level 2, Sheung Shui Centre, No. 3 Chi Cheong Road, Sheung Shui, NT
(Exit B2, MTR Sheung Shui Station)
11:00am - 9:30pm
Daily
Discovery Bay
Shop 116A, 1/F, Block C, Discovery Bay Plaza, Discovery Bay, Lantau Island, NT
(Next to Century 21 Newcourt Realty)
10:00am - 7:00pm
Daily
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