Responsible for answering customers' enquiries and complaints in professional manner
Tackle technical issues raised from business clients over the phone
Troubleshoot for fault case and provide technical support to customer
Data entry of service registration

Preferred Qualifications and Abilities

Let's check if you are…

Form 5 / DSE or above
At least 1 year or above customer services experience, preferably in Telecom industry
Basic knowledge on computer and internet service is a big advantage
Pleasant with good telephone manner, mature and independent
Proficient in MS Office applications and Chinese word processing
Shift duty is required (with monthly allowance provided)
Fresh graduates with high caliber will also be considered

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume with current and expected salary to hkrecruit@hkbn.net and quoting Reference Code on the subject line.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

For general HR enquiries, please contact hr_enquiry@hkbn.net