HKBN iPhone-for-life

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Terms and conditions for iPhone with selected Mobile/Home Broadband service bundles

Subscriber must successfully register designated Home Broadband/ Mobile Services Plan (“Designated Services Plan”) and purchase designated iPhone 17e / iPhone 17 / iPhone 17 Pro / iPhone 17 Pro Max / iPhone Air series smartphone (“Designated iPhone smartphone”) together (collectively called “Designated Services Plan with iPhone”), in order to purchase the Designated iPhone smartphone at “discounted smartphone price”. If the related Designated Services Plan is not installed/activated successfully ultimately within designated period (for details please refer to such Designated Services Plan terms and conditions), HKBN will be entitled to charge back the related discount and Subscriber shall pay back such discounted amount to HKBN.
If Subscriber wants to pay the discounted smartphone price by interest-free instalment, the transaction must be conducted at designated HKBN Shop with designated credit card issued by the relevant bank. For details, please check with the staff of HKBN Shop. Subscriber can choose 24 months or 36 months interest-free instalment (while iPhone for Life is only applicable to 36 months interest-free instalment), and the actual instalment amount is subject to the decision of designated credit card bank. If Subscriber registers the Designated Services Plan with iPhone through other sales channels, the payment of the discounted smartphone price will be made by credit card in full.
Subscriber must commit to a minimum commitment period (“Minimum Commitment Period”), for details please refer to such Designated Services Plan terms and conditions.
Subscriber must pay for the discounted smartphone price in full and prepay for Designated Services Plan fee (“Prepayment”) when Subscriber successfully register to Designated Services Plan with iPhone (discounted smartphone price and Prepayment will depend on the chosen product model and service plan), for details please refer to such Designated Services Plan terms and conditions.
Home Broadband Service Plan (i.e. Access Plan) is only applicable to Subscriber whose service installation address is at designated residential area with no provision of HKBN broadband service within 120 days prior to registration.
Subscriber must register Designated Services Plan with iPhone in order to add-on other Apple products with discounted price. All products are limited in quantities, available while stocks last.
AppleCare+ is provided by Apple Asia Limited. For details about AppleCare+, please visit https://www.apple.com/hk/en/support/products/iphone/ and the terms at apple.com/hk/en/legal/sales-support/applecare/applecareplus/apac-en. HKBN is not the supplier of AppleCare+. HKBN will not assume any responsibility for related AppleCare+.
If any service of the plan is terminated, other service(s) included in the same plan will also be terminated. If the [Designated Services Plan with iPhone/ Designated Services Plan] is/are terminated before the expiration of the Minimum Commitment Period for whatever reasons, Subscriber shall pay the total amount of the monthly fees payable for the remaining term of the Minimum Commitment Period to HKBN as liquidated damages.
The relevant services, service plans and offer(s) are subject to relevant terms and conditions, for details please refer to hkbn.net/tnc or speak with our salesperson. Promotion period may adjust according to response, HKBN reserves the right to change or cancel offer at any time without further notice. In case of any disputes, the decision of HKBN shall be final and conclusive.

iPhone for Life Terms and Conditions

Promotion period is valid from now till 31 August 2026 (“Promotion Period”).
iPhone for Life (“this Plan”) is only applicable to customer(s) holding the following designated credit cards from these banks (“Eligible Credit Card(s)”, such customer(s) be referred as “Eligible Customer(s)”) : designated credit card(s) issued by Hang Seng Bank Limited (“Hang Seng”) ; any Hong Kong Dollar personal primary, combined additional or separate additional credit cards issued by The Hongkong and Shanghai Banking Corporation Limited (“HSBC”) in Hong Kong (and its successors and assigns). HSBC Pulse UnionPay Dual Currency Diamond Credit Card and HSBC UnionPay Dual Currency Card are not Eligible Credit Cards ; credit cards issued by Standard Chartered Bank (Hong Kong) Limited (“Standard Chartered”), including Standard Chartered Credit Card and its Co-branded Card, MANHATTAN Credit Card and its Co-branded Card (except Standard Chartered UnionPay Dual Currency Platinum Credit Card, Standard Chartered Business Card and Standard Chartered Corporate Card) ; or Citi Credit Cards issued by Citibank (Hong Kong) Limited (“Citi”) (excluding Citi Rewards UnionPay Card).
(For bundle plan customers) Within Promotion Period, customer who registers designated broadband/mobile service plan bundle with iPhone (only applicable to iPhone 17e / iPhone 17 / iPhone 17 Pro / iPhone 17 Pro Max / iPhone Air) and commits a 24-month or above Minimum Commitment Period at a designated HKBN Shop or AT+ Shop, and pays the handset price plus prepayment (if applicable) with Eligible Credit Card, can enjoy a total of 36 months of interest-free instalments and the “Guaranteed Buy-Back Value” of the handset after 24 months when returns the iPhone to a designated HKBN Shop (approximately 30% of iPhone suggested retail price, the exact amount can refer to “iPhone for Life Application Form”). Within 25 days upon 24 months after the successful registration date of this Plan, customer can choose to return the iPhone purchased under this Plan to a designated HKBN Shop to receive the Guaranteed Buy-Back Value amount pursuant to the Product Return Terms and Conditions or choose to keep the iPhone.
(For standalone purchase customers) Within Promotion Period, customer who purchases standalone iPhone series (only applicable to iPhone 17e / iPhone 17 / iPhone 17 Pro / iPhone 17 Pro Max / iPhone Air, limited to purchase 2 per person) handset at designated HKBN Shop or AT+ Shop and pays the handset price with Eligible Credit Card, can enjoy a total of 34 months of interest-free instalments and the “Guaranteed Buy-Back Value” of the handset after 24 months when return the iPhone to a designated HKBN Shop (approximately 30% of iPhone suggested retail price, the exact amount can refer to “iPhone for Life Application Form”). Within 25 days upon 24 months after the successful registration date of this Plan, customer can choose to return the iPhone purchased under this Plan to a designated HKBN Shop to receive the Guaranteed Buy-Back Value amount pursuant to the Product Return Terms and Conditions, or choose to keep the iPhone.
The instalment plan for this Plan is provided by Hang Seng, Standard Chartered or HSBC. For details, please visit www.hangseng.com/ (Hang Seng), www.hsbc.com.hk/iphoneforlife (HSBC), www.sc.com/hk/promotions/credit-cards/smartphone17/ (Standard Chartered) or Citibank.hk/mip (Citi).
The act of returning handset must comply with the Product Return Terms & Conditions below:

i. Within 25 days upon 24 months after the successful registration date of this Plan, customer can choose to return the iPhone (“Product”) under this Plan which is registered at a designated HKBN Shop or AT+ Shop to a designated HKBN Shop (“Product Return Option”), and to receive the Guaranteed Buy-Back Value. The Guaranteed Buy-Back Value amount shall credit directly to the Eligible Credit Card account within approximately 15 working days counted from the day of returning the Product at a designated HKBN Shop. The returned Product shall comply with the “Device Acceptance Criteria” herein, otherwise HKBN reserves the right to refuse the collection of the returned Product and the return of the Guaranteed Buy-Back Value or adjust the Guaranteed Buy-Back Value amount. The collection of the Guaranteed Buy-Back Value amount by the Eligible Customer may also subject to the terms and conditions of individual bank instalment plan.

ii. Device Acceptance Criteria:

Eligible Grades	Remarks
Turn ON/OFF	Device able to turn on
Device Locks (iCloud/ Personal Accounts/ Passcode)	Device able to log out/ remove iCloud/ any personal account/ passcode
Screen Glass	Will be acceptable as long as there are no chip or cracked screen
Back & Side Cover	Heavy scratches & small dents are acceptable as long as there are no cracks
LCD Not Working/ Dead Pixels	Screen shows watermark, black spot, white spot when brightness is adjusted to max and on a white background
Cracked Screen/ Cover	Cracked/ chipped screen or cover it will not be eligible for device return
Buttons Functionality	Buttons are responsive and fully functional
Battery Defect	Battery % below 50% will not be acceptable
Fingerprint/ Face ID Defect	Fingerprint & Face ID can be detected upon unlocking the device
Camera Defect	Camera able to focus and take a photo
Liquid Damage	LCD screen doesn’t show traces of watermark or sim tray's liquid indicator is not damped
Speaker/ Microphone Defect	(Automated test in app) Speaker able to produce sound & Mic able to pick up the sound

iii. The Product must be returned in good condition and functioning properly in compliance with Device Acceptance Criteria. Guaranteed Buy-Back Value amount may be adjusted depending on the extent of damage to the returned Product.

iv. Service for the mobile number registered for this Plan must be active in the name of the cardholder of the Eligible Credit Card at the time when the Product is returned.

v. The Product Return Option is non-transferrable and shall only be exercised by the cardholder of the Eligible Credit Card who signed up for this Plan and purchased the Product from HKBN/AT+ with the Eligible Credit Card.

vi. In the event where the original Product is swapped by Apple Authorized Repair Centre (e.g. warranty claim), the cardholder of the Eligible Credit Card shall provide document(s) showing the swap to HKBN for exercising the Product Return Option.

vii. The charger and accessories are not required when Customer returns the Product.

viii. Customer shall ensure that all personal data is transferred out and SIM card is removed from the returned Product prior to exercising the Product Return Option. These shall be deemed lost and cannot be recovered once the Product is returned and HKBN shall not be held liable for erasure of any personal data remained in the returned Product.

ix. The title and ownership of the Product shall be transferred to HKBN upon the return of the Product and payment of the Guaranteed Buy-Back Value by HKBN.

The returned Product to HKBN must be the designated iPhone which is under this Plan registered at a designated HKBN Shop or AT+ Shop within the Promotion Period, and customer must return the Product within 25 days upon 24 months after the successful registration date of this Plan. If customer fails to return the Product within the specific period, HKBN reserves the right to refuse the collection of such Product.
If Customer’s Product meets all the requirements set out in Clause 6 (ii) above as determined by HKBN at our absolute discretion (“Eligible Product”), HKBN will provide Customer a Guaranteed Buy-Back Value up to 30% of the handset’s suggested retail price of the Eligible Product prevailing at the time of the purchase. The actual Guarantee Buy-Back Value will depend on the condition of Customer’s Eligible Product as determined by HKBN at HKBN’s absolute discretion. HKBN reserves the right to refuse to provide the Guarantee Buy-Back Value to Customer if the Product that does not comply with “Device Acceptance Criteria”.
Before returning the Eligible Product, Customer is responsible for ensuring that all data stored in the Eligible Product has been permanently erased. HKBN will not be responsible for any loss, retrieval, restoration or transfer of personal data from the Eligible Product returned. Once the Eligible Product is returned, it cannot be reclaimed.
The instalment plan is provided by Hang Seng, HSBC, Standard Chartered or Citi. HKBN is not the supplier of the instalment plan and make no representation or guarantee to the instalment plan and any other goods and services provided by relevant bank. In case of any enquiry or dispute about the instalment plan, please contact individual banks.
Customer is responsible for any and all remaining payments under the instalment plan.
Promotion Period may be adjusted according to responses. HKBN reserves the right to change or cancel this Plan at any time without further notice. In case of any disputes, the decision of HKBN shall be final and conclusive.