(Hong Kong – 20 August 2024) HKBN Enterprise Solutions (HKBNES), a leading Information and Communications Technology (ICT) provider and division of HKBN Group, is excited to unveil Aegis Intelligence, a cutting-edge upgrade to its proprietary AegisInsight network performance monitoring platform. With the integration of Generative Artificial Intelligence (Gen AI), Aegis Intelligence offers in-depth analysis that encompass crucial diagnostics and actionable advice. Further expanding on the platform’s industry-leading real-time network visibility and monitoring capabilities, this Gen AI assistant summarises historical data trends and provides proactive network management insights which can serve as cornerstones for companies to strategically improve their network infrastructure planning, as well as transform their posture to one of pre-emptive prevention of current and future network challenges.

Backed by decades of experience in building and operating HKBN’s multi-billion dollar city-wide network, HKBNES has brought in its proprietary AI with this wealth of network knowledge and seamlessly integrated it into Aegis Intelligence to help businesses redefine their networks through data-driven decision-making. The AI-generated weekly reports will include recommendations that expedite issue resolution, minimizing the manpower required and allowing resources to be better directed towards network monitoring and strategic planning initiatives.

Martin Ip, HKBN Co-Owner, Chief Technology Officer and Vice President of Sales Engineering, Enterprise Solutions said, "As pioneers in ICT solutions, we always look to go beyond conventional connectivity and provide enterprise customers with an innovative total solution that encompasses powerful functionalities like cutting-edge network performance visibility and advanced AI. In today’s digital age, where the stability, security and agility of network infrastructure are pivotal to business operations, we stand firm in our commitment to enhancing user experiences and ensuring uninterrupted connectivity.”

Jackal Chau, HKBN Co-Owner & Senior Vice President – Solutions and Service Delivery, Enterprise Solutions shared, “AegisInsight is currently powering the needs of over a thousand companies and organizations, including notably one of Hong Kong's largest NGOs and a prestigious luxury hotel. Our solution has delivered unprecedented visibility and management of their networks, spanning from internet usage to Wi-Fi end-user experiences. With the introduction of our Gen AI-equipped Aegis Intelligence, we can more swiftly evaluate bandwidth allocations and performance issues, and make precise adjustments in real-time to optimize network traffic flows. Through reducing latency and proactive troubleshooting, we enhance service quality continuity for our customers and have made it easier to prevent potential recurrence.”

The award-winning AegisInsight is designed to cater to the diverse needs of various industries. This unified platform offers seamless visibility into network status, real-time insights, and customisable features through a user-friendly dashboard. It empowers enterprises with effortless tracking of essential network parameters, including connection availability, bandwidth utilisation, equipment resources, and overall network performance. Together with HKBNES's extensive and reliable fibre broadband, businesses will be served with optimal network performance and uninterrupted connectivity.

For more information about Aegis Intelligence, please click here.

Photo caption: HKBNES launches Hong Kong’s first AI-powered network monitoring solution, Aegis Intelligence to help customers improve network infrastructure and prevent network issues. From left: Martin Ip, HKBN Co-Owner & Chief Technology Officer and Vice President of Sales Engineering, Enterprise Solutions; and Jackal Chau, HKBN Co-Owner & Senior Vice President – Solutions and Service Delivery, Enterprise Solutions

Photo caption: Aegis Intelligence uses Gen AI to generate detailed analysis reports and provide customers with improvement advice based on critical key indicators.

Click here to read the AI-generated sample report