FY25 Goals

Set science-based emissions reduction targets

FY24 Progress

Near-term science-based emissions reduction targets have been approved by SBTi

FY25 Goals

Futureproof HKBN’s customer services by launching new customer experience initiatives every year

FY24 Progress

Residential Solutions:
Launched “Smart Broadband Move”, a My HKBN App self-service tool for customers to schedule relocation of their broadband service

Enterprise Solutions:
Deployed e-forms for Sales to handle daily customer contracting process, average of 70% of general service contracts are handled via e-form in FY24

FY25 Goals

Achieve less than 2% phishing assessment average failure rate among Talents

FY24 Progress

Recorded a phishing assessment average failure rate of 1.49%¹

¹The phishing assessment average failure rate was 1.89% in FY22 and 1.50% in FY23. This adjustment reflects an updated scope and ensures consistency with our HKBN Phishing Assessment Methodology. The phishing assessment average failure rate is calculated by dividing the number of failed attempts by the number of phishing emails sent for each assessment, and then averaging the failure rates across all phishing assessments conducted during the fiscal year. A failed attempt is defined as an instance where a recipient clicks the phishing link and/or submitted data.

FY25 Goals

Reduce affected customer hours from residential network service disruptions by 14%, relative to FY22 baseline

FY24 Progress

Affected customer hours from residential network service disruptions were reduced by 11.3%^#, relative to FY22 baseline, through improved maintenance processes, regular outage reviews, and preventive maintenance

FY25 Goals

Improve at least 20 SME suppliers’ ESG assessment scores

FY24 Progress

Established an ESG questionnaire in FY23, and distributed it to our selected suppliers to evaluate their ESG performance in FY24