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ESG Performance
ESG Performance

ESG Performance

2025 ESG Strategy

Goals for
FY2025
Talent Co-Ownership
Talent Co-Ownership
Talent Interest Alignment

FY25 Goals

Achieve at least 88% cumulative success rate in ESG-related special incentive programmes

 

FY22 Progress

On top of our pain/GAIN schemes, weare exploring ways to broaden the scope via incentive programmes that encourage Talents to embed ESG elements in their business proposals for greater impacts

Talent Obsessed Engagement & Development

FY25 Goals

Achieve 70% "favourable" rating in Talent Engagement Survey

 

FY22 Progress

Achieved an overall favourability score of 65% in our Talent Engagement Survey 25% of respondents gave a neutral score, with the remaining 10% giving an unfavourable score

Diversity & Inclusion

FY25 Goals

Enhance female representation in technical role to 18% or above

 

FY22 Progress

12.5% of female representation in technical roles

Technology for Good
Technology for Good
Market-ready ESG Solutions

FY25 Goals

Launch new ESG-themed solutions every year

 

FY22 Progress

Commenced research on development of new market-ready ESG solutions

Digital Inclusion for Our Communities

FY25 Goals

Conduct social impact assessment for ALL digital inclusion community initiatives

 

FY22 Progress

Commenced research on development of new social impact assessment metrics to effectively measure impact of our digital inclusion initiatives

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Transforming Business
Transforming Business
Impactful Customer Experiences

FY25 Goals

Futureproof HKBN's customer services by launching new customer experience initiative every year from FY23 to FY25

 

FY22 Progress

Initiated a yearly Health Check Survey to gain a comprehensive understanding of overall customer (Residential Solutions) satisfaction levels

Data Privacy & Security

FY25 Goals

Achieve less than 2% phishing assessment average failure rate among Talents

 

FY22 Progress

2.2% phishing assessment average failure rate among Talents (vs a benchmark of 5.8% in organisations with 1,000+ employees)

Reliable and Responsible Service

FY25 Goals

Reduce affected customer hours from residential network service disruptions by 14%, relative to FY22 baseline

 

FY22 Progress

Pre-emptively completed 582 on-site maintenance visits to enhance resilience against possible failure. Continued to add layer of IoT monitoring across our network to enhance resilience against real-world interferences

Win-win Partnership & Value Chain

FY25 Goals

Improve at least 20 SME suppliers’ ESG assessment scores

 

FY22 Progress

• Added ESG scoring criteria to our Vendor Maintenance Portal

• Performed a gap analysis of sustainable procurement standards across our suppliers to identify improvement areas

Climate action

FY25 Goals

Set science-based emissions reduction targets

 

FY22 Progress

Developed in-house digital platform to track and report GHG reduction performances

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ESG Governance
ESG Governance

FY25 Goals

Increase Board female representation to over 30%

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