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ESG Performance
ESG Performance

ESG Performance

2025 ESG Strategy

Goals for
FY2025
Talent Co-Ownership
Talent Co-Ownership
Talent Interest Alignment

FY25 Goals

Achieve at least 88% cumulative successful rate in ESG-related special incentive programmes

 

FY23 Progress

Five senior executives have linked their salaries with a target to reduce our FY24 electricity usage by 14% (relative to FY22)

Talent-obsessed Engagement & Development

FY25 Goals

Reach an overall engagement score of 70% favourability in our Talent Engagement Survey

 

FY23 Progress

Achieved an overall engagement score of 69% “favourable” in our Talent Engagement Survey, a 4% increase from FY22

Diversity & Inclusion

FY25 Goals

Enhance female representation in technical roles to 27% or above1

 

FY23 Progress

Achieved 24.7% of female representation in technical roles


1This target was revised from 18% to 27% due to a refinement of the definition of technical roles

Technology for Good
Technology for Good
Market-ready ESG Solutions

FY25 Goals

Launch new ESG-themed solutions every year

 

FY23 Progress

Launched our first ESG-related solution for enterprise customers

Digital Inclusion for Our Communities

FY25 Goals

Conduct social impact assessments for all digital inclusion community initiatives

 

FY23 Progress

Introduced HKBN’s digital inclusion social impact assessment tool

 

Completed stakeholder research on our digital inclusion social impact assessment, and defined indicators for measuring our impacts

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Transforming Business
Transforming Business
Climate Action

FY25 Goals

Set science-based emissions reduction targets

 

FY23 Progress

Established a greenhouse gas (“GHG”) emissions baseline inventory for setting science-based reduction targets

Impactful Customer Experiences

FY25 Goals

Futureproof HKBN’s customer services by launching new customer experience initiatives every year

 

FY23 Progress

Residential Solutions:
In the process of developing “Smart Broadband Move”, a My HKBN App self-service tool for customers to schedule relocation of their broadband service

 

Enterprise Solutions:
Deployed e-forms for over 70% of general service contracts since 2023

Data Privacy & Security

FY25 Goals

Achieve less than 2% phishing assessment average failure rate among Talents

 

FY23 Progress

1.38% phishing assessment average failure rate

 

Organised the Cybersecurity Day and educated over 1,000 Talents with cybersecurity knowledge

Reliable and Responsible Service

FY25 Goals

Reduce affected customer hours from residential network service disruptions by 14%, relative to FY22 baseline

 

FY23 Progress

Reduce affected customer hours from residential network service disruptions by 4%, relative to FY22 baseline

 

Extended the use of IoT applications in data centres and our central office for pre-emptive maintenance

Win-win Partnership & Value Chain

FY25 Goals

Improve at least 20 SME suppliers’ ESG assessment scores

 

FY23 Progress

Created a questionnaire to evaluate suppliers’ ESG performance

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ESG Governance
ESG Governance

FY25 Goals

Achieved 33% female representation among the Board of Directors

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