2025 ESG Strategy
FY25 Goals
Achieve at least 88% cumulative successful rate in ESG-related special incentive programmes
FY23 Progress
Five senior executives have linked their salaries with a target to reduce our FY24 electricity usage by 14% (relative to FY22)
FY25 Goals
Reach an overall engagement score of 70% favourability in our Talent Engagement Survey
FY23 Progress
Achieved an overall engagement score of 69% “favourable” in our Talent Engagement Survey, a 4% increase from FY22
FY25 Goals
Enhance female representation in technical roles to 27% or above1
FY23 Progress
Achieved 24.7% of female representation in technical roles
1This target was revised from 18% to 27% due to a refinement of the definition of technical roles
FY25 Goals
Launch new ESG-themed solutions every year
FY23 Progress
Launched our first ESG-related solution for enterprise customers
FY25 Goals
Conduct social impact assessments for all digital inclusion community initiatives
FY23 Progress
Introduced HKBN’s digital inclusion social impact assessment tool
Completed stakeholder research on our digital inclusion social impact assessment, and defined indicators for measuring our impacts
FY25 Goals
Set science-based emissions reduction targets
FY23 Progress
Established a greenhouse gas (“GHG”) emissions baseline inventory for setting science-based reduction targets
FY25 Goals
Futureproof HKBN’s customer services by launching new customer experience initiatives every year
FY23 Progress
Residential Solutions:
In the process of developing “Smart Broadband Move”, a My HKBN App self-service tool for customers to schedule relocation of their broadband service
Enterprise Solutions:
Deployed e-forms for over 70% of general service contracts since 2023
FY25 Goals
Achieve less than 2% phishing assessment average failure rate among Talents
FY23 Progress
1.38% phishing assessment average failure rate
Organised the Cybersecurity Day and educated over 1,000 Talents with cybersecurity knowledge
FY25 Goals
Reduce affected customer hours from residential network service disruptions by 14%, relative to FY22 baseline
FY23 Progress
Reduce affected customer hours from residential network service disruptions by 4%, relative to FY22 baseline
Extended the use of IoT applications in data centres and our central office for pre-emptive maintenance
FY25 Goals
Improve at least 20 SME suppliers’ ESG assessment scores
FY23 Progress
Created a questionnaire to evaluate suppliers’ ESG performance
FY25 Goals
Achieved 33% female representation among the Board of Directors