2025 ESG Strategy
FY25 Goals
Achieve at least 88% cumulative success rate in ESG-related special incentive programmes
FY22 Progress
On top of our pain/GAIN schemes, weare exploring ways to broaden the scope via incentive programmes that encourage Talents to embed ESG elements in their business proposals for greater impacts
FY25 Goals
Achieve 70% "favourable" rating in Talent Engagement Survey
FY22 Progress
Achieved an overall favourability score of 65% in our Talent Engagement Survey 25% of respondents gave a neutral score, with the remaining 10% giving an unfavourable score
FY25 Goals
Enhance female representation in technical role to 18% or above
FY22 Progress
12.5% of female representation in technical roles
FY25 Goals
Launch new ESG-themed solutions every year
FY22 Progress
Commenced research on development of new market-ready ESG solutions
FY25 Goals
Conduct social impact assessment for ALL digital inclusion community initiatives
FY22 Progress
Commenced research on development of new social impact assessment metrics to effectively measure impact of our digital inclusion initiatives
FY25 Goals
Futureproof HKBN's customer services by launching new customer experience initiative every year from FY23 to FY25
FY22 Progress
Initiated a yearly Health Check Survey to gain a comprehensive understanding of overall customer (Residential Solutions) satisfaction levels
FY25 Goals
Achieve less than 2% phishing assessment average failure rate among Talents
FY22 Progress
2.2% phishing assessment average failure rate among Talents (vs a benchmark of 5.8% in organisations with 1,000+ employees)
FY25 Goals
Reduce affected customer hours from residential network service disruptions by 14%, relative to FY22 baseline
FY22 Progress
Pre-emptively completed 582 on-site maintenance visits to enhance resilience against possible failure. Continued to add layer of IoT monitoring across our network to enhance resilience against real-world interferences
FY25 Goals
Reduce affected customer hours from residential network service disruptions by 14%, relative to FY22 baseline
FY22 Progress
Pre-emptively completed 582 on-site maintenance visits to enhance resilience against possible failure. Continued to add layer of IoT monitoring across our network to enhance resilience against real-world interferences
FY25 Goals
Set science-based emissions reduction targets
FY22 Progress
Developed in-house digital platform to track and report GHG reduction performances
FY25 Goals
Increase Board female representation to over 30%