FY25 Goals

Set science-based emissions reduction targets

FY25 Results

Secured SBTi approval for our near-term science-based emissions reduction targets in FY24

FY25 Goals

Futureproof HKBN’s customer services by launching new customer experience initiatives every year

FY25 Results

Residential Solutions:
Launched customer service on WhatsApp and WeChat and enhanced our chatbot

Enterprise Solutions:
Launched new digital self-service for contract renewals, fault reporting, connectivity testing, and payment extension/resume service requests

FY25 Goals

Achieve less than 2% phishing assessment average failure rate among staff

FY25 Results

Achieved a 1.39% average failure rate in phishing assessments¹

^{1 The phishing assessment average failure rate is calculated by dividing the number of failed attempts by the number of phishing emails sent for each assessment, and then averaging the failure rates across all phishing assessments conducted during the fiscal year. A failed attempt is defined as an instance where a recipient clicks the phishing link and/or submitted data.}

FY25 Goals

Reduce affected customer hours from residential network service disruptions by 14%, relative to FY22 baseline

FY25 Results

Reduced affected customer hours by 14.6% relative to the FY22 baseline through improved maintenance processes and preventive measures

FY25 Goals

Improve at least 20 SME suppliers’ ESG assessment scores

FY25 Results

20 SME suppliers recorded improved ESG scores