HKBN Support - Residential Customer Services

Important Notice: Global Microsoft 365 Service Outage

Microsoft services are currently experiencing a global outage, which may affect certain related enterprise services and customer communications. As systems are gradually being restored, please use Live Chat or call our Customer Service Hotline for any urgent inquiries or support needs. We apologise for any inconvenience caused.

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HKBN Official Accounts

HKBN's accounts - WhatsApp, WeChat and Facebook are officially verified with a blue tick.

Designated Caller Number from Customer Service

HKBN Customer Service will use 128100 to contact customers.

HKBN Official SMS sender

HKBN sent SMS to customers is under the "Registered Sender ID" with the prefix "#", e.g. "#HKBN", "#HKBNMobile", etc.

Verify HKBN staff Identity or information

If you are suspicious about the calls or information posing a HKBN staff, please contact us 128100 for verification or report.

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