HKBN Mobile Services
eSIM Service
eSIM is a digital SIM card that eliminates the need for a physical card. With an eSIM-compatible mobile phone or device, simply scan the eSIM QR code provided by HKBN to download the eSIM directly onto your device. This allows you to connect to the network without the need for a physical SIM card, avoiding the hassle of losing or damaging the physical SIM card.
Manage multiple SIM cards
simultaneously
simultaneously
No need to worry about
losing the SIM card
losing the SIM card
Manage multiple SIM cards
simultaneously
simultaneously
No need to worry about
losing the SIM card
losing the SIM card
- Upon registration of a new HKBN mobile service plan, customers can choose the eSIM option. An email will then be sent to customers. Click the link to login to "My HKBN" to view the eSIM QR code.
- Customers currently using physical SIM cards who wish to switch to eSIM can visit HKBN shop for arrangement.
- Customers who opt for prepaid eSIM service can purchase it at HKBN shop. (Applicable to customers who purchase new prepaid eSIM. Click here for details of the prepaid eSIM service.)
- For customers who choose eSIM option, HKBN will provide an eSIM QR code. Customer can use his/her mobile device to scan the QR code, download and activate the eSIM.
- When downloading the eSIM, the mobile device must be connected to a Wi-Fi or mobile data network.
- Please ensure that your mobile device is compatible with eSIM.
- Once the eSIM QR code is scanned, the eSIM cannot be used on other devices.
Is there a difference in the services provided by eSIM and physical SIM?
eSIM and physical SIM are similar in basic functionality, but they each have their own advantages in terms of convenience and security. Currently, not all mobile devices support eSIM, so customer should ensure his/her device is compatible before choosing eSIM.
Can I choose to use eSIM upon registration of HKBN mobile services?
Yes, eSIM is currently available for HKBN mobile services plans using 3HK network. Upon registration, customers can choose either eSIM or physical SIM card, free of charge.
Can my eSIM support multiple devices?
An eSIM can only connect to one device. Once the eSIM QR code is scanned, the eSIM cannot be used on other devices.
How do I transfer an eSIM to another mobile phone or device?
Similar to the current process for replacing a physical SIM card, mobile service customers can visit HKBN shop to replace their eSIM. The handling fee is $50. Once the new eSIM QR code is issued, the old eSIM will become invalid. If you are upgrading to a new mobile phone or device, we recommend completing the data transfer before visiting HKBN shop to replace your eSIM.
If I have already downloaded and activated the eSIM and need to reset my phone or restore it to factory settings, what should I do?
When resetting or restoring your phone, please select “Reserve eSIM" option to prevent the eSIM from being erased during the reset process. If the eSIM is erased, you will need to visit HKBN shop to do the eSIM replacement. The handling fee is $50.
Does eSIM service support smart watches (such as Apple Watch or Samsung Galaxy Watch)?
Currently, eSIM service is only compatible to designated mobile devices and models.
Which service provider provides the Prepaid eSIM Service?
Prepaid eSIM is a service provided by 3HK. HKBN is an appointed sales agent of 3HK regarding the Prepaid eSIM Service and bears no responsibility for the delivery or performance of the service. The use of the Prepaid eSIM Service is subject to the terms and conditions of 3HK.
Can the prepaid card be used immediately after activation?
According to “Telecommunications (Registration of SIM Cards) Regulation”, real-name registration is required before using prepaid SIM in Hong Kong. Your Prepaid eSIM Service will be suspended until registration is successfully completed. Real-name Registration: https://www.three.com.hk/prepaid/account/en/rnr-reg