Contact Us - Residential Customer Service

Find our shop

iPhones & other Smartphones are available for purchase in shops (*Purchase of Samsung Smartphones is not available at North Point Shop and Tuen Mun Shop).

Kowloon

New Territories

Hong Kong Island

Mong Kok

Shop No.9 , Ground Floor, PakPolee Commercial Centre,No.1A(formerly Nos.1A-1K)Sai Yeung Choi Street South, Kowloon

Wong Tai Sin

Shop G5, G/F, Temple Mall South, Wong Tai Sin, Kowloon(Exit D, MTR Wong Tai Sin Station)

Sham Shui Po

Shop C, G/F, Kam Wah Building, 153-155 Fuk Wa Street ,Sham Shui Po, Kowloon(Exit D2, MTR Sham Shui Po Station)

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Wi-Fi Service

Gift Redemption

Enquiry

Registration

Self-service Payment Kiosk

Smartphones Available

Replace Equipment

Return Equipment

Affiliate Dealer

AT+

Shop	Shop Address	Whatsapp Enquiry	Service
AT+ Lai Chi Kok	Room A703, 7/F, Block A, Hong Kong Industrial Centre, No.489-491 Castle Peak Road, Kln.	6064 3688	Registration

Service Registration / Renewal

Service Registration: Broadband /Mobile /Others Service
Online Service Renewal: Online Self-Service Renewal Platform

General Enquiry

My HKBN App

iOS Version

Android Version

Customer Service Hotline

24 hours Customer Service Hotline / Interactive Voice Response System:	128 100
IDD 1666:	2926 1234 (Monday to Friday: 9:00am - 6:00pm)

Contact AddressP.O. Box No. 73910, Kowloon Central Post Office

Sales Hotline

New Service Registration Hotline (Call / WhatsApp)		Service Hours
3498 3498		Call: Monday to Saturday: 10:00am – 9:00pm WhatsApp: Monday to Friday: 10:00am – 6:00pm, excluding Public Holidays
Renewal Hotline (Call / WhatsApp)		Service Hours
3490 2020		Call: Monday to Saturday: 10:00am – 9:00pm WhatsApp: Monday to Friday: 10:00am – 6:00pm, excluding Public Holidays
Elderly Line (Call / WhatsApp)		Service Hours
3498 8880		Call: Monday to Saturday: 10:00am – 9:00pm, excluding Public Holidays WhatsApp: Monday to Saturday: 10:00am – 9:00pm, excluding Public Holidays