HKBN Support - Residential Customer Service

General Support
HKBN prides itself on delivering high quality service to our customers with total support
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Network Security Tips

HKBN Official Accounts

HKBN's accounts - WhatsApp, WeChat and Facebook are officially verified with a blue tick.

Designated Caller Number from Customer Service

HKBN Customer Service will use 128100 to contact customers.

HKBN Official SMS sender

HKBN sent SMS to customers is under the "Registered Sender ID" with the prefix "#", e.g. "#HKBN", "#HKBNMobile", etc.

Verify HKBN staff Identity or information

If you are suspicious about the calls or information posing a HKBN staff, please contact us 128100 for verification or report.

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