HKBN Support - Residential Customer Service

Security Alerts: Phishing SMS

We have recently identified scammers impersonating Hong Kong Broadband Network (HKBN) by sending fraudulent SMS messages. These messages claim that customers have overdue payments and lure customers into clicking phishing links. Please note that HKBN will never request customers to click links for payments, input credit card or banking details, or provide passwords and HKID numbers via SMS. If you receive a suspicious message, do not click any links or provide personal/banking information. For inquiries, please contact HKBN Customer Service hotline at 128100 for assistance.

With a view to safeguarding the integrity of telecommunication services and the security of communications networks, in recent years the Office of the Communications Authority ("OFCA") has been adopting a multi-pronged approach in collaboration with law enforcement agencies to combat fraudulent calls and SMS.

You may visit the OFCA website

https://www.ofca.gov.hk/en/consumer_focus/guide/hot_topics/index.html for details.