To provide exceptional services, we adopt the latest network technologies and make every effort to provide our users with the best customer support. Our network centre monitors and analyses the performance of our network 24 hours a day to ensure an uninterrupted experience for customers. Our customers can always rely on our certified professional engineers for efficient installation, connectivity and maintenance services, as well as our customer service and technical support departments for swift and sensible responses to their problems and enquiries. |
Our customer service and technical support representatives are highly trained professionals and experts in their field. Our customer support team can be reached via our hotline, email, online chat, and the My HKBN App, or in person at HKBN shops. They can provide customers all-around assistance from resolving technical and connectivity issues to configuring their account and devices. Our service quality and response times are guided by a strict code of practice. |