Support - Customer Complaint Settlement Scheme (“CCSS”) for The Telecommunications Industry

HKBN Support - Customer Complaint Settlement Scheme (“CCSS”) for The Telecommunications Industry

Security Alerts: Phishing SMS

We have recently identified scammers impersonating Hong Kong Broadband Network (HKBN) by sending fraudulent SMS messages. These messages claim that customers have overdue payments and lure customers into clicking phishing links. Please note that HKBN will never request customers to click links for payments, input credit card or banking details, or provide passwords and HKID numbers via SMS. If you receive a suspicious message, do not click any links or provide personal/banking information. For inquiries, please contact HKBN Customer Service hotline at 128100 for assistance.

Hong Kong Broadband Network Limited has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS").

The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.

The mediation service is provided by an agency set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.

For further information on the CCSS, please call the CCSS hotline at 21809521 or visit the CCSS website at http://ccss.cahk.hk.