Elder Buddy - Elderly Smart Service
Your Always - Alert Safety Companion
Elder Buddy provides a wide range of safety services, including Emergency
Safety Bell and Smart Devices with fall detection technology. The service offers
24-hour care for the elderly who spend long periods alone at home, ensuring
safety and peace of mind.
24-hour response center has User's personal profile and medical history ready, ensuring fast, attentive help when user needs it. Also provide appointment reminders, book rehab buses, and even send holiday greetings to keep user connected!
Monthly expert checkups is provided, and the built-in battery needs no charging and lasts 18-30 months before replacement~. If power ever runs out, support center is alerted instantly.
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About Service Registration
1. What is the minimum commitment period and monthly fee for the Wireless Home Emergency Safety Bell service?
The service has a 24-month minimum commitment period. Check the product website for the latest fees: https://www.hkbn.net/personal/gerontechnology/en/elder-buddy.
2. How to apply for the Wireless Home Emergency Safety Bell?
Customers can register online (https://www.hkbn.net/personal/tactical/en/select-plan/elder-buddy), via hotline (3498 8880), or at HKBN shops.
3. Can non-HKBN customers apply for the Elder Buddy Safety Bell service?
Yes, non-HKBN customers are also eligible.
4. Must the registrant and user be the same person for Safety Bell service?
No, the user (recipient of the service) may differ from the registering customer.
5. How is the Safety Bell and accessories obtained after successful registration?
Upon approval, the Familyguard Association contacts customers within about 3 working days to arrange delivery of the equipment (one base unit, one waterproof remote control, one power adapter). For new HKBN broadband subscribers, delivery follows broadband installation. Users or customers must collect in person and present original Hong Kong ID for verification.
General Inquiries
1. What is the Love Leader Wireless Home Emergency Safety Bell?
The Love Leader Wireless Home Emergency Safety Bell is a wireless emergency assistance service provided by the Familyguard Association Ltd (the Association) . When a user experiences physical discomfort or a sudden home accident, they can press the emergency button on the device to connect with the 24-hour care and emergency support centre, which will contact the 999 hotline or ambulance services on their behalf to arrange hospital transport for medical examination and notify their designated emergency contacts.
2. Besides emergency assistance, what care services does the Wireless Home Emergency Safety Bell include?
In addition to 24-hour emergency support, the service offers various care features, including reminders for follow-up appointments and special dates, weather change alerts, holiday greetings, transportation inquiries and booking arrangements, outpatient appointment scheduling, monthly regular check-ins, monthly equipment testing and communication bridging to relay messages between the user and their emergency contacts.
3. Which languages are supported by the Familyguard Association emergency support centre?
The emergency support centre supports conversations in Cantonese, Mandarin, and English to accommodate users from diverse backgrounds.
4. What equipment is included in the Wireless Home Emergency Safety Bell?
The service includes one Safety Bell main unit (with built-in 4G SIM card), one waterproof remote control, and one power adapter.
5. What is the coverage range of the Wireless Home Emergency Safety Bell?
The base unit features built-in speakers and a microphone, covering up to 800 square feet (actual coverage may vary due to environmental factors such as unit size, layout, building materials, structure, and other external conditions). This is designed for indoor home use and does not support outdoor applications.
6. How do users activate emergency help with the Wireless Home Emergency Safety Bell, and how does the support centre repond in emergencies?
Users press the red emergency button on the base unit or waterproof remote control, instantly connecting to the Familyguard Association's 24-hour support centre via two-way speaker communication. The centre assesses the situation and contacts family members, police, or ambulance services as needed.
7. Does the Safety Bell require connection to a home fixed-line telephone?
No, the device operates wirelessly using a 4G SIM card and does not require a traditional home fixed-line telephone connection.
8. How is the Wireless Home Emergency Safety Bell installed?
The device features a desktop design requiring no on-site installation; simply connect to power and place in a suitable location. Familyguard Association staff conduct monthly calls to test the device and ensure normal operation.
9. Can users call family members through the Wireless Home Emergency Safety Bell?
The green and orange buttons on the base unit can each be programmed with one phone number; pressing the respective button enables one-touch connection for speakerphone conversations. This feature requires setup via a call to the Familyguard Association.
10. Can family members call the Wireless Home Emergency Safety Bell?
Yes, up to five whitelisted family numbers can directly dial the built-in SIM card number, allowing the user to answer with one button. Setup is required via the Familyguard Association.
11. Can the Wireless Home Emergency Safety Bell temporarily operate during a power outage?
Yes, the base unit has a backup battery providing approximately 48 to 72 hours of operation under normal use (actual duration depends on usage).
12. Where can the waterproof remote control be used, including in bathroom environments?
The waterproof remote control includes a lanyard for neck wear and features shock-resistant and waterproof design suitable for bathroom or shower use.
13. What is the operating range of the waterproof remote control, and does it require battery replacement or charging?
It uses RF (radio frequency) technology with a maximum distance of 10 meters from the base unit. The remote uses a non-rechargeable built-in battery, typically replaced every 18 to 30 months based on usage frequency. If the battery is running low, the Association will arrange to send a new remote control. Upon receiving the new unit, the customer must contact the Association to complete a simple pairing process before it can be used. The old remote control should be returned using the prepaid return envelope provided by the Association.
14. Can an additional waterproof remote control be requested?
Yes, customers needing an extra remote can purchase one directly from the Familyguard Association; contact them for current pricing and delivery details.
15. How should changes to contact information or relocation be handled?
Users or customers must immediately notify the Familyguard Association of any changes to user personal details, including but not limited to service address, phone numbers, or medical history, to prevent delays in emergency response due to outdated information.
16. What are the dimensions and weight of the Wireless Home Emergency Safety Bell main unit and remote control?
The main unit measures approximately 220mm (L) x 165mm (W) x 35mm (H) and weighs about 330g. The waterproof remote control measures approximately 60mm (L) x 35mm (W) x 10mm (H) and weighs about 29g.
17. What is the equipment warranty period, and which hotline to contact for issues?
During the contract period, customers enjoy equipment repair and maintenance services provided by the Familyguard Association. Contact 2466 6688 or email info@familyguard.com.hk for arrangements.
18. Must the Wireless Home Emergency Safety Bell and accessories be returned after contract expiry?
Yes, all equipment provided by the Association must be returned within 30 calendar days from the effective day of termination to designated locations:
- Familyguard Association Ltd.: 1/F, Block G, No.6 Lee Fat Path, Tuen Mun (Mon-Fri, 10:00am-1:00pm); Enquiries: 2466 6688
- Smart Sense Communications Co.: Shop M43, M/F, Kwun Tong Plaza (Mon-Sun, 11:00am-7:00pm); Enquiries: 8208 0800
- Max Telecom: Shop a143a, 1/F, Nan Fung Centre, Tsuen Wan (Mon-Sun, 12:00pm-6:00pm); Enquiries: 8208 0800
19. How is loss of the Safety Bell handled?
Customers must pay HK$650 to HKBN for lost reuipment fees.
20. Can the Safety Bell service continue after minimum commitment period expiry?
Customers may renew the contract. If customer continues to use after the Minimum Commitment Period, customer will be charged at the rate applicable after the Minimum Commitment Period. Customer must provide at least 30 days' prior notice to HKBN for termination.
21. Is the Safety Bell service eligible for Social Welfare Department subsidies?
This Service is not entitled to the Government’s Subsidy Scheme for Provision of Emergency Call System Service. (including those from the Social Welfare Department or Housing Department).
Service Registration
1. Can the Fall Detection System be registered without the Safety Bell service?
No, it must be used with the Safety Bell service and cannot be registered standalone.
2. How should changes to contact information be handled?
Notify the Familyguard Association immediately of any updates to personal details (e.g., service address, phone, medical history) to avoid rescue delays from outdated data. Customer can call 2466 6688 to provide their latest information to the Association.
3. Is it necessary to return the Fall Detection System and accessories after contract termination?
Yes, return all the Association-provided equipment within 30 calendar days from the effective date of termination to designated locations:
Familyguard Association Ltd.: 1/F, Block G, No.6 Lee Fat Path, Tuen Mun (Mon-Fri, 10:00am-1:00pm); Enquiries: 2466 6688
Smart Sense Communications Co.: Shop M43, M/F, Kwun Tong Plaza (Mon-Sun, 11:00am-7:00pm); Enquiries: 8208 0800
Max Telecom: Shop a143a, 1/F, Nan Fung Centre, Tsuen Wan (Mon-Sun, 12:00pm-6:00pm); Enquiries: 8208 0800
4. What is the equipment warranty period, and how to contact for checks or repairs?
Customer can enjoy equipment repairs provided by the Association or authorized representatives during the contract period. Call 2466 6688 or email info@familyguard.com.hk; visit https://hkbn.net/personal/support/tc/broadband for repair centre details and hours. For on-site inspection and repair services, Customer must notify the Association in advance and pay HKBN the inspection and repair fees as determined by HKBN from time to time.
5. What is the minimum commitment period and monthly fee for the Fall Detection System service?
It has a 24-month minimum commitment period. Check latest fees at https://www.hkbn.net/personal/gerontechnology/en/elder-buddy.
6. How to apply for the Fall Dectection System service?
Register online (https://www.hkbn.net/personal/tactical/en/select-plan/elder-buddy), via hotline (3498 8880), or at HKBN shops.
General Inquiries
1. What is the Love Leader Fall Detection System?
The Love Leader Fall Detection System is a non-contact monitoring device using millimeter-wave (mmWave) radar and AI posture analysis to detect elderly users' activities within a designated area 24 hours a day. Upon detecting a suspected fall, it automatically alerts the Familyguard Association's 24-hour care and emergency support centre, which notifies the user or family for timely action to reduce risks of delayed rescue.
2. How does the system detect falls, and what is the principle?
The radar measures distance, speed, height, time, and posture changes from the human body to the device, using AI to analyse movement patterns (e.g., sudden transition from standing to prolonged lying down) to determine falls and trigger alerts immediately.
3. Does the system require Wi-Fi connection and power?
The system requires a 2.4GHz Wi-Fi connection and must be plugged into power; it has no built-in backup battery.
4. What is the detection range of the system?
The maximum detection distance is 7 meters with a 90° angle; actual coverage varies by environmental factors like unit size, layout, building materials, structure, and others.
5. Is radar technology affected by lighting?
Radar technology is unaffected by light, temperature, or fog, operating reliably in dark rooms at night or steamy bathroom environments.
6. Does it require wristbands or cameras for the elderly?
No wearable devices or cameras are needed; mmWave radar detects movements without capturing images, prioritizing privacy over camera-based monitoring and avoiding issues with forgotten wearables.
7. How is the Fall Detection System installed?
After HKBN service registration, the Familyguard Association contacts customers within about 3 working days for on-site installation. For new HKBN broadband subscribers, installation follows broadband setup.
8. Are there requirements or restrictions for installing the Fall Detection System?
Install at 1.4 to 2.2 meters height in a wall corner with no obstructions in front of the radar.
9. What does a flashing red light on the base unit indicate?
It typically signals a network disconnection; check home Wi-Fi status first.
10. How to confirm system operation if no LED lights are visible?
Press the central round button on the base unit; a blue light confirms normal operation. No light indicates a fault—contact the Familyguard Association.
11. What are the dimensions and weight of the Fall Detection System?
It measures approximately 148mm (L) x 105mm (W) x 24mm (H) and weighs about 120g (156g with back bracket).
12. Is there a fee for on-site inspection of the Fall Detection System?
Yes, HKBN charges HK$500 per on-site check requested by customers.
13. How is loss of the Fall Detection System handled?
Customers must pay HK$900 to HKBN for lost equipment fees.
- Images are for reference. Terms and conditions apply.
- This Service is provided and managed by Familyguard Association Limited ("the Association"). HKBN makes no representations or warranties regarding the quality of this service. HKBN shall not be liable for any responsibilities or service quality issues arising from this service or its designated service providers.
- %Only applicable to the designated Love Leader Wireless Home Emergency Safety Bell Service plan.
*This feature is expected to be launched in the first half of 2026.
- ^The part of the data are all derived from laboratory conditions, and there may be deviations in actual use due to changes in the objective environment. As stated in the Elder Buddy disclaimer, performance in real-world scenarios may be influenced by a variety of environmental factors such as number of people, spacing, any reflective objects and moving objects available in the premises, etc.
#As of October 22, 2025, ‘Elder Buddy’ is Hong Kong’s first smart solution that integrates a wireless emergency safety bell with fall detection system.
&For optimal performance, keep the waterproof wireless remote within 10 meters of the main unit. Actual range may vary depending on home conditions.
~Exact replacement timing depends on actual usage.