With our Core Purpose driving us, we believe our business is best served by creating positive impacts to our stakeholders. As such, Environment Social and Governance (“ESG”) factors play a major role in shaping the underlying drivers which define our sustainable growth, serving to inform our strategies and to measure our performance in five key stakeholder areas.
They are:
Pursue Purposeful Profits
With HKBN Co-Ownership, we drive disruptive innovation to harvest substantial and sustainable benefits for our stakeholders and for the communities in which we operate. Throughout this journey, we strive to work beyond mere compliance with laws and regulations.
Innovation for Customers
- Innovate for better and more accessible services
- Protect customer privacy at all times
- Ensure high value customer service and satisfaction
- Uphold fair and transparent marketing communications
Responsible & Win-Win Supply Chain Partnership
- Procure responsibly and ethically
- Pursue long-term win-win partnerships with suppliers
Strive for Environmental Excellence
- Increase energy efficiency of overall operations
- Minimise overall waste impact
Total Rewards for Talents
- HKBN Co-Ownership fosters interest alignment for sustainable business growth and service excellence
- Enable LIFE-work priority & life-long development
- Incentivise excellence via performance-based remuneration
- Foster open communication with Talents to help HKBN grow as a business
Technology & Expertise for Community Betterment
- Utilise HKBN’s expertise in technology & business to make a sustainable social impact
- Empower Talents to serve the local communities where we operate
Go Beyond Compliance
- Implement rigorous and effective corporate governance policies to uphold integrity throughout our business
- Ensure suitable measures, monitoring systems and improvement mechanisms are in place
Recognition
Our continued dedication to ESG has driven us to receive a rating of AA in MSCI's 2021 ESG Ratings assessment. Since 2016, we have been a constituent of the Hang Seng Corporate Sustainability Benchmark Index, which has recognised us with AA ratings for the past two consecutive years (2020 and 2021) – the highest in Hong Kong’s telco industry!
For more about our ESG commitment and work, please refer to our annual report and performance highlights.
For more about our ESG commitment and work, please refer to our annual report and performance highlights.
2021 ESG PERFORMANCE HIGHLIGHTS
CUSTOMERS
Connecting people and businesses
Fibre network covers over
Connecting people and businesses
Fibre network covers over
2.4 million homes 
7,500 commercial buildings
Ultra-reliable
- Core network availability at 100% for Residential customers
- Core network availability at 99.9996% For Enterprise customers
Affordable service
Price ceiling of 100Mbps residential broadband set at 1% of Hong Kong median household income
Price ceiling of 100Mbps residential broadband set at 1% of Hong Kong median household income
Levelling the playing field for SMEs
Expansion of affordable solutions to help SMEs stay competitive
Expansion of affordable solutions to help SMEs stay competitive
Purposeful shared resource e-Commerce
HOME+ features over 15,000 products, including many from social enterprises and NGOs
HOME+ features over 15,000 products, including many from social enterprises and NGOs
Improving customer lifestyles
Expanded IoT home automation ecosystem of HKBN Smart
Expanded IoT home automation ecosystem of HKBN Smart
Better connectivity experiences with enhanced Tri-carrier Network, upgraded WiFi 6 Gateway
TALENTS
Over 5,200 Talents
male 3,414 female 1,804
Workforce based on gender
13.27 average training hours per Talent
Hundreds of Co-Owners with skin-in-the-game alignment to drive success
Introduced 4+1 (Office + Work From Home) Hybrid Work Mode
Newly launched 14-day Adoption Leave
Offered 1,237 hours of health and safety training for Talents and sub-contractors
0 fatalities
SUPPLIERS
HKBN does business with over 2,000 suppliers
90% of suppliers endorsed and acknowledged our Supplier Code of Conduct
Supplier questionnaire revamped to better identify our supply chain’s ESG-related risks
ENVIRONMENT
40%
reduction in carbon emissions targeted by FY 25
7,125,851kWh
electricity saved through Something From Nothing project in Hong Kong since 2016
55%
increase in waste diversion targeted by FY25
COMMUNITY
Social Impact e-Shopping
Lowered barriers for SPOs and small businesses to do business on HOME+ platform
Amid COVID restrictions, 446.25 total hours volunteered for community initiatives
Free IT consultations and discounted solutions to help SPOs digitally transform
HKBN Talent CSI Fund launched 2 new funds to empower youth creativity
GOVERNANCE
Identified aspects of our operation to mitigate risks from climate change
8 impromptu cybersecurity phishing assessments conducted for all Talents in FY21
25 cybersecurity memos sent internally to build all-round vigilance
Safeguarding customer privacy
We never store full credit card numbers
We never store full credit card numbers
Hong Kong Identity Card numbers only partially visible to our front-line Talent