With our Core Purpose driving us, we believe our business is best served by creating positive impacts to our stakeholders. As such, Environment Social and Governance (“ESG”) factors play a major role in shaping the underlying drivers which define our sustainable growth, serving to inform our strategies and to measure our performance in five key stakeholder areas.
They are:
Pursue Purposeful Profits
With HKBN Co-Ownership, we drive disruptive innovation to harvest substantial and sustainable benefits for our stakeholders and for the communities in which we operate. Throughout this journey, we strive to work beyond mere compliance with laws and regulations.
Innovation for Customers
Innovate for better and more accessible services
Protect customer privacy at all times
Ensure high value customer service and satisfaction
Uphold fair and transparent marketing communications
Responsible & Win-Win Supply Chain Partnership
Procure responsibly and ethically
Pursue long-term win-win partnerships with suppliers
Strive for Environmental Excellence
Increase energy efficiency of overall operations
Minimise overall waste impact
Total Rewards for Talents
HKBN Co-Ownership fosters interest alignment for sustainable business growth and service excellence
Enable LIFE-work priority & life-long development
Incentivise excellence via performance-based remuneration
Foster open communication with Talents to help HKBN grow as a business
Technology & Expertise for Community Betterment
Utilise HKBN’s expertise in technology & business to make a sustainable social impact
Empower Talents to serve the local communities where we operate
Go Beyond Compliance
Implement rigorous and effective corporate governance policies to uphold integrity throughout our business
Ensure suitable measures, monitoring systems and improvement mechanisms are in place
Recognition
Our continued dedication to ESG has driven us to receive a rating of AA in MSCI's 2021 ESG Ratings assessment. Since 2016, we have been a constituent of the Hang Seng Corporate Sustainability Benchmark Index, which has recognised us with AA ratings for the past two consecutive years (2020 and 2021) – the highest in Hong Kong’s telco industry!