ESG
Environmental, Social and Governance
ESG at HKBN
We’re driven to create a more sustainable future.
For a bigger positive impact, HKBN is fully embracing our role as an ESG enabler – a strategy focussed on empowering the sustainability of our enterprise and residential customers, as well as community groups like NGOs and social enterprises, our suppliers & value chain partners, and more.
HKBN ESG Strategy
Lead as an Innovative ESG Enabler
Talent Co-Ownership
- Talent interest alignment
- Talent obsessed engagement and development
- Diversity and inclusion
Technology for Good
- Market-ready ESG solutions
- Digital inclusion for our communities
Transforming Business
- Climate action
- Impactful customer experiences
- Data privacy and security
- Reliable and responsible services
- Win-win-win partnership and value chain
Make our Home a Better Place to Live is the North Star which guides us to overachieve in everything we do. Over the past several years, we have set ambitious ESG goals for our business, a rarity for Hong Kong companies in our industry. As an industry ESG leader and enabler, we continue to harness new business opportunities in ESG, and deepen ESG across our operations.
ESG Governance
As one of the few publicly traded companies in Hong Kong with a dedicated Board-level ESG Committee, we take ESG governance seriously. ESG governance and management are embedded at all levels of HKBN, including our Board of Directors, ESG Committee, ESG Task Force and Business Units.
With support from our ESG Committee, our Board oversees and is accountable for HKBN’s overall ESG strategy, development and performance. The ESG Committee, comprising elected members from our Board, is responsible for reviewing and monitoring ESG strategies, risk management, policies and practices, as well as assessing and providing recommendations regarding our Group’s ESG-related structures and business models. The ESG Committee also oversees the ESG Task Force, which assists in driving our Group’s ESG development. Besides, our key management, including our C-suite members take full accountability of our ESG efforts, relevant ESG metrics have been linked to their remuneration and being evaluated on an annual basis.
With support from our ESG Committee, our Board oversees and is accountable for HKBN’s overall ESG strategy, development and performance. The ESG Committee, comprising elected members from our Board, is responsible for reviewing and monitoring ESG strategies, risk management, policies and practices, as well as assessing and providing recommendations regarding our Group’s ESG-related structures and business models. The ESG Committee also oversees the ESG Task Force, which assists in driving our Group’s ESG development. Besides, our key management, including our C-suite members take full accountability of our ESG efforts, relevant ESG metrics have been linked to their remuneration and being evaluated on an annual basis.
Recognitions
HKBN’s relentless commitment to ESG puts us among the best in the world – and tops in our industry – when it comes to sustainability.
Certifications
| ISO | Company |
|---|---|
| ISO 9001:2015 Quality Management Systems | HKBN Enterprise Solutions HK Limited HKBN Enterprise Solutions Limited Sales administration, project management, design and provision of customer provisioning services, installation and technical services, accounting servicing, contact center services and customer care services for products and services offered in accordance with the Fixed Telecommunications Network Service (FTNS) license. HKBN JOS Limited The provision of IT infrastructure Managed Services consisting of Data Centre service, Service Desk service, Network and System management service to customers. |
| ISO 45001:2018 Occupational Health and Safety (OH&S) Management System | HKBN Enterprise Solutions Limited HKBN Enterprise Solutions HK Limited HKBN JOS Limited Design and supply infrastructure and solutions to the customer to enhance and extend their communication systems. End-to-end solutions include technical consultancy, design, installation, testing and commissioning, maintenance and optimization of communication systems. |
| ISO 10002:2018 Quality Management - Customer Satisfaction | HKBN Enterprise Solutions HK Limited HKBN Enterprise Solutions Limited Complaint management system for sales administration, project management, design and provision of customer provisioning services, installation and technical services, contact center services and customer care services for products and services offered in accordance with the Fixed Telecommunications Network Service (FTNS) license. |
| ISO 14001:2015 Environmental Management Systems | HKBN Enterprise Solutions HK Limited HKBN Enterprise Solutions Limited HKBN JOS Limited The Environmental Management Systems that supports the provision and operation of Data Centre Management Services, Business Continuity Services, Business Recovery Services, Disaster Recovery Services and Tape Vault Services. |
| ISO/IEC 20000-1:2018 IT Service Management System | HKBN Enterprise Solutions Limited The IT Service Management System of HKBN Enterprise Solutions Limited supporting the provision of internet data centre services, consisting of data centre facilities management services, network and system management services, internet connectivity services, 24x7 technical services, and IT operation and support services to external customers from Hong Kong. HKBN Enterprise Solutions HK Limited The IT Service Management System of HKBN Enterprise Solutions HK Limited supporting the provision and operation of Data Centre Management Services, Business Continuity Services, Business Recovery Services, Disaster Recovery Services and Tape Vault Services to internal and external customers from Hong Kong Headquarter. HKBN JOS Limited The provision of IT Infrastructure Managed Services consisting of Data Centre service, Service Desk service, Network and System management service to customers. |
| ISO/IEC 270001:2013 Information Security Management Systems | HKBN Enterprise Solutions Limited The Information Security Management System supporting the provision of internet data centre services, consisting of data centre facilities management services, network and system management services, internet connectivity services, 24x7 technical services, and IT operation and support services. HKBN Enterprise Solutions HK Limited The Information Security Management System that supports the provision and operation of Data Centre Management Services, Business Continuity Services, Business Recovery Services, Disaster Recovery Services, Tape Vault Services, and Security Operation Centre Managed Security Services. HKBN JOS Limited The provision of Data Centre services to external customers. |
ESG Reporting
Policies