ESG
Environmental, Social and Governance
ESG at HKBN
We’re driven to create a more sustainable future.
For a bigger positive impact, HKBN is fully embracing our role as an ESG enabler – a strategy focussed on empowering the sustainability of our enterprise and residential customers, as well as community groups like NGOs and social enterprises, our suppliers & value chain partners, and more.
HKBN ESG Strategy
Lead as an Innovative ESG Enabler
Talent Co-Ownership
- Talent interest alignment
- Talent obsessed engagement and development
- Diversity and inclusion
Technology for Good
- Market-ready ESG solutions
- Digital inclusion for our communities
Transforming Business
- Climate action
- Impactful customer experiences
- Data privacy and security
- Reliable and responsible services
- Win-win-win partnership and value chain
HKBN is unique because our Talents, strategies and business are guided by Purpose, aka our north star, to ‘Make our Home a Better Place to Live’. The synergy and goals of this Purpose and those of ESG are practically identical, which means our company has an inbuilt responsibility not just to excel, but to lead in sustainability.
ESG Governance Structure
As one of the few publicly traded companies in Hong Kong with a dedicated ESG Committee at the Board level, we take ESG governance very seriously. ESG governance and management are embedded at all levels of HKBN, including our Board, our ESG Committee and our ESG task force. This provides us with a solid foundation for delivering on our sustainability objectives. As HKBN’s highest governing body, our Board oversees and is accountable for HKBN’s overall ESG strategy, development and performance.
Recognitions
HKBN’s relentless commitment to ESG puts us among the best in the world – and tops in our industry – when it comes to sustainability.
Certifications
| ISO | Company |
|---|---|
| ISO 9001:2015 Quality Management Systems | HKBN Enterprise Solutions HK Limited HKBN Enterprise Solutions Limited Sales administration, project management, design and provision of customer provisioning services, installation and technical services, accounting servicing, contact center services and customer care services for products and services offered in accordance with the Fixed Telecommunications Network Service (FTNS) license. HKBN JOS Limited The provision of IT infrastructure Managed Services consisting of Data Centre service, Service Desk service, Network and System management service to customers. |
| ISO 45001:2018 Occupational Health and Safety (OH&S) Management System | HKBN Enterprise Solutions Limited HKBN Enterprise Solutions HK Limited HKBN JOS Limited Design and supply infrastructure and solutions to the customer to enhance and extend their communication systems. End-to-end solutions include technical consultancy, design, installation, testing and commissioning, maintenance and optimization of communication systems. |
| ISO 10002:2018 Quality Management - Customer Satisfaction | HKBN Enterprise Solutions HK Limited HKBN Enterprise Solutions Limited Complaint management system for sales administration, project management, design and provision of customer provisioning services, installation and technical services, contact center services and customer care services for products and services offered in accordance with the Fixed Telecommunications Network Service (FTNS) license. |
| ISO 14001:2015 | HKBN Enterprise Solutions HK Limited The Environmental Management Systems that supports the provision and operation of Data Centre Management Services, Business Continuity Services, Business Recovery Services, Disaster Recovery Services and Tape Vault Services. |
| ISO/IEC 20000-1:2018 | HKBN Enterprise Solutions Limited The IT Service Management System of HKBN Enterprise Solutions Limited supporting the provision of internet data centre services, consisting of data centre facilities management services, network and system management services, internet connectivity services, 24x7 technical services, and IT operation and support services to external customers from Hong Kong. HKBN Enterprise Solutions HK Limited The IT Service Management System of HKBN Enterprise Solutions HK Limited supporting the provision and operation of Data Centre Management Services, Business Continuity Services, Business Recovery Services, Disaster Recovery Services and Tape Vault Services to internal and external customers from Hong Kong Headquarter. |
| ISO/IEC 20000-1:2018 IT Service Management System | HKBN JOS Limited The provision of IT Infrastructure Managed Services consisting of Data Centre service, Service Desk service, Network and System management service to customers. |
| ISO/IEC 27001:2013 | HKBN Enterprise Solutions Limited The Information Security Management System supporting the provision of internet data centre services, consisting of data centre facilities management services, network and system management services, internet connectivity services, 24x7 technical services, and IT operation and support services. HKBN Enterprise Solutions HK Limited The Information Security Management System that supports the provision and operation of Data Centre Management Services, Business Continuity Services, Business Recovery Services, Disaster Recovery Services, Tape Vault Services, and Security Operation Centre Managed Security Services. |
| ISO/IEC 270001:2013 Information Security Management Systems | HKBN JOS Limited The provision of Data Centre services to external customers. |