ESG

Environmental, Social and Governance

ESG at HKBN

We’re driven to create a more sustainable future.

For a bigger positive impact, HKBN is fully embracing our role as an ESG enabler – a strategy focussed on empowering the sustainability of our enterprise and residential customers, as well as community groups like NGOs and social enterprises, our suppliers & value chain partners, and more.

HKBN ESG Strategy
Lead as an Innovative ESG Enabler

Talent Co-Ownership

Talent interest alignment
Talent obsessed engagement and development
Diversity and inclusion

Technology for Good

Market-ready ESG solutions
Digital inclusion for our communities

Transforming Business

Climate action
Impactful customer experiences
Data privacy and security
Reliable and responsible services
Win-win-win partnership and value chain

Our ESG Performance

HKBN is unique because our Talents, strategies and business are guided by Purpose, aka our north star, to ‘Make our Home a Better Place to Live’. The synergy and goals of this Purpose and those of ESG are practically identical, which means our company has an inbuilt responsibility not just to excel, but to lead in sustainability.

NiQ LAI

HKBN Co-Owner and Group CEO

ESG Governance Structure

As one of the few publicly traded companies in Hong Kong with a dedicated ESG Committee at the Board level, we take ESG governance very seriously. ESG governance and management are embedded at all levels of HKBN, including our Board, our ESG Committee and our ESG task force. This provides us with a solid foundation for delivering on our sustainability objectives. As HKBN’s highest governing body, our Board oversees and is accountable for HKBN’s overall ESG strategy, development and performance.

Recognitions

HKBN’s relentless commitment to ESG puts us among the best in the world – and tops in our industry – when it comes to sustainability.

Certifications

ISO/IEC 20000-1:2018 Information Technology — Service Management

ISO 10002:2018 Quality Management — Customer Satisfaction

ISO 9001:2015 Quality Management Systems

ISO 45001:2018 Occupational Health and Safety (OH&S) Management System

Certifications Full List

ISO	Company
ISO 9001:2015 Quality Management Systems	HKBN Enterprise Solutions HK Limited HKBN Enterprise Solutions Limited Sales administration, project management, design and provision of customer provisioning services, installation and technical services, accounting servicing, contact center services and customer care services for products and services offered in accordance with the Fixed Telecommunications Network Service (FTNS) license. HKBN JOS Limited The provision of IT infrastructure Managed Services consisting of Data Centre service, Service Desk service, Network and System management service to customers.
ISO 45001:2018 Occupational Health and Safety (OH&S) Management System	HKBN Enterprise Solutions Limited HKBN Enterprise Solutions HK Limited HKBN JOS Limited Design and supply infrastructure and solutions to the customer to enhance and extend their communication systems. End-to-end solutions include technical consultancy, design, installation, testing and commissioning, maintenance and optimization of communication systems.
ISO 10002:2018 Quality Management - Customer Satisfaction	HKBN Enterprise Solutions HK Limited HKBN Enterprise Solutions Limited Complaint management system for sales administration, project management, design and provision of customer provisioning services, installation and technical services, contact center services and customer care services for products and services offered in accordance with the Fixed Telecommunications Network Service (FTNS) license.
ISO 14001:2015 Environmental Management Systems	HKBN Enterprise Solutions HK Limited HKBN Enterprise Solutions Limited HKBN JOS Limited The Environmental Management Systems that supports the provision and operation of Data Centre Management Services, Business Continuity Services, Business Recovery Services, Disaster Recovery Services and Tape Vault Services.
ISO/IEC 20000-1:2018 IT Service Management System	HKBN Enterprise Solutions Limited The IT Service Management System of HKBN Enterprise Solutions Limited supporting the provision of internet data centre services, consisting of data centre facilities management services, network and system management services, internet connectivity services, 24x7 technical services, and IT operation and support services to external customers from Hong Kong. HKBN Enterprise Solutions HK Limited The IT Service Management System of HKBN Enterprise Solutions HK Limited supporting the provision and operation of Data Centre Management Services, Business Continuity Services, Business Recovery Services, Disaster Recovery Services and Tape Vault Services to internal and external customers from Hong Kong Headquarter. HKBN JOS Limited The provision of IT Infrastructure Managed Services consisting of Data Centre service, Service Desk service, Network and System management service to customers.
ISO/IEC 270001:2013 Information Security Management Systems	HKBN Enterprise Solutions Limited The Information Security Management System supporting the provision of internet data centre services, consisting of data centre facilities management services, network and system management services, internet connectivity services, 24x7 technical services, and IT operation and support services. HKBN Enterprise Solutions HK Limited The Information Security Management System that supports the provision and operation of Data Centre Management Services, Business Continuity Services, Business Recovery Services, Disaster Recovery Services, Tape Vault Services, and Security Operation Centre Managed Security Services. HKBN JOS Limited The provision of Data Centre services to external customers.