When people discover that I’m a Co-Owner, they always find the idea of Co-Ownership intriguing. They become curious to learn more about HKBN. A great aspect of our Co-Ownership scheme is how it incentivises every participant to stay working at HKBN for a minimum of three years. This means as Co-Owners we share the risks and rewards as well as grow together with the company over this period.

For me, what sets HKBN apart is the exposure and opportunities it creates for Talents. I had opportunities to first work in the Customer Service Department and later on in the Certified Professional Engineer (CPE) team as a broadband technician. After I was promoted to lead the CPE team, I received strong support from management to build a strong, professional in-house team and create a new benchmark in professional proficiencies. Quite different from many industry players who rely heavily on external contractors, we pioneered a certification programme for our CPEs to take customer service, technical knowledge and product knowledge to an unprecedented level.

Now we wear two hats, one as employees and the other as Co-Owners. Quite often we would switch roles and think from different perspectives before making a decision or recommendation, for instance, on whether or not to commit on a particular expenditure. This attitude has also trickled down to our non-Co-Owner Talents.

There are times when customers would call our hotline asking to speak with someone of ‘higher authority’. When they find out that they are speaking directly to a Co-Owner, customers feel much more reassured.