HKBN Support - Broadband

Security Alerts: Phishing SMS

We have recently identified scammers impersonating Hong Kong Broadband Network (HKBN) by sending fraudulent SMS messages. These messages claim that customers have overdue payments and lure customers into clicking phishing links. Please note that HKBN will never request customers to click links for payments, input credit card or banking details, or provide passwords and HKID numbers via SMS. If you receive a suspicious message, do not click any links or provide personal/banking information. For inquiries, please contact HKBN Customer Service hotline at 128100 for assistance.

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Wi-Fi 6 Router Series

Priority Plus Series

All-in-one WiFi 6 Gateway​

Marvel Co-Lab Series

Wi-Fi 6/7 Router Series Warranty & Maintenance Service Center


TP-Link

Region Address Business Hour Enquiries
New Territories Unit 702, 7/F., Vanta Industrial Centre 21-33 Tai Lin Pai Road, Kwai Chung, New Territories Mon - Fri: 10:00am – 6:00pm​
Sat, Sun and Public Holiday: Closed​		 2388 4849​

ASUS

Region Address Business Hour Enquiries
New Territories Unit A, 21/F., Gold King Industrial Building, 35-41 Tai Lin Pai Road, Kwai Chung, New Territories Mon - Fri: 9:30am – 1:00pm ，2:00pm – 5:30pm
Sat:9:30am - 12:30pm
Sun and Public Holiday: Closed		 3173 6080

OPPO

Router models: OPPO Wi-Fi 6 Router – Iron Man/Spider-Man/Thanos

Region Address Business Hour Enquiries
New Territories Flat 2907B, Cable TV Tower, Tsuen Wan, H.K. Mon - Fri: 10:00am – 6:00pm
Sat, Sun and Public Holiday: Closed		 3898 4900

D-Link

Region Address Business Hour Enquiries
Kowloon Room 1, 21/F, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon, Hong Kong
(Around 2 minutes walk from Yau Ma Tei MTR Station Exit A1)		 Mon - Fri 10:00AM~7:00PM;
Sat 9:00AM~1:00PM
Closed on Sundays and Public Holidays
Online Booking System: https://logistics-syn.surveycake.biz/s/aqGlx		 3944-2347
Wi-Fi Concierge
5G Home Broadband

5G Router Series Warranty & Maintenance Service Center


OPPO - 5G CPE T1a / T2 Router

Website： https://support.oppo.com/hk/service-center/
Region Address Business Hour Enquiries
Kowloon Room 903, 9/F, 1 Hung To Road, Ngau Tau Kok Mon – Fri: 10:00am - 7:00pm
Sat: 10:00am - 2:00pm
Sun and Public Holiday: Closed		 800 900 070

TP-Link Deco X50-5G Router

Region Address Business Hour Enquiries
New Territories Unit 702, 7/F., Vanta Industrial Centre 21-33 Tai Lin Pai Road, Kwai Chung, New Territories Mon - Fri: 10:00am – 6:00pm
Sat, Sun and Public Holiday: Closed		 2388 4849

Download Mobile App

  • Wi-Fi 6/7 Router - Priority Plus Series

    Global Talk Plus App
    TP-Link Aginet
    The App allows you to manage and access your TP-Link Aginet EX230v, EX821v Wi-Fi 6 Router and TP-Link Aginet EB810v Wi-Fi 7 Router settings and features quickly and easily

    Download Now

    TP-Link Aginet QR Code Scan QR Code

  • All-in-one WiFi 6 Gateway

    HKBN Home App
    HKBN myWiFi App
    The App allows you to manage and access your All-in-one WiFi 6 Gateway settings and features quickly and easily.

    Download Now

    HKBN myWiFi App QR Code Scan QR Code

  • HKBN Smart

    HKBN Home App
    HKBN Smart
    The App allows users to flexibly control and manage different HKBN certified smart home devices anywhere, any time.

    Download Now

    HKBN Home QR Code Scan QR Code

  • Wi-Fi Concierge

    Infinite Home App
    Wi-Fi Concierge App
    The App allows users to quickly configure and manage the HKBN Home Gateway settings anywhere, any time.

    Download Now

    Infinite Home QR Code Scan QR Code
HKBN Smart
HKBN PROTECT
Home Gateway
Lenovo

Lenovo ThinkPad E14 G6 CPU i7 notebook

For any repair matters, please call 3516 8977 or visit the following website to book a date and time:
https://pcsupport.lenovo.com/hk/en/warranty-lookup#/
WTFast
Elder Buddy
Love Leader Wireless Home Emergency Safety Bell (FAQ)
Love Leader Fall Detection System (FAQ)
Return and Repair Center
Gerontech Product

OMRON Upper Arm Blood Pressure Monitor – HEM-1000 / OMRON Upper Arm Blood Pressure Monitor + ECG – HCR-7800T

Region

Address

Business Hour

Enquiries

Kowloon

10/F, Startex Building, 14 Tai Yau Street, San Po Kong, Kowloon, Hong Kong

Monday to Friday, 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:30 p.m. (Closed on Saturdays, Sundays, and public holidays.)

2796 2907
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